Blissoma packs and ships all our orders at our herbal studio in St. Louis, MO. We are delighted to still be able to serve each of you directly.
Because we pack and ship our own orders we are able to work more quickly than most warehouses. Our wonderful customer service team works daily to pack your skincare and get it to you accurately and promptly.
We currently offer shipping through UPS and USPS. We recommend UPS if you require expedited or date certain shipping. All overnight and 2-Day packages will receive priority packing in our studio.
Packages shipped by our Free Shipping option, USPS Priority Mail or UPS Ground generally send within 2 - 3 business days.We will contact you if there are extenuating circumstances regarding your order. This packing time is an estimate, not a guarantee.
Canadian and International: Overall UPS options are currently the most reliable and prompt shipping choices to non USA locations, however we have also re-enabled our USPS shipping options for international packages. The USPS Priority and First Class International Package services to destinations outside the USA have really improved over the last year and we are comfortable shipping that way again.
If a Canadian order receives free shipping we will choose the combination of the most reliable and most economical way to send the order. Generally this will be USPS First Class Package or Priority Mail International service. Please plan for the time it will take for your package to reach you as these services are generally a 7-10 business day transit time. This does not include any time that customs may delay the package for inspection. We have seen packages held a month by customs for no particular reason, so this is just good to keep in mind.
We are finding that UPS offers reasonable rates to Canada and so far feel pretty good about the rates we have seen going overseas for small packages as well.
Downsides to UPS are the brokerage charges, which they will bill you for directly. They have their own customs services to clear packages more quickly. This can really be worth it in situations where you need to receive your items promptly.
International clients please be advised that you will be responsible for all duties and taxes on your shipments. We declare retail value for customs as our shipping software imports the retail price (not a discounted price) and we are not able to change that. Regulations can change, so we recommend you investigate your local customs/duties/laws when you order.
Europe: We are extremely excited to share that we are in the process of registering Blissoma products for sale in the EU! A range of our skincare is already approved and we are working on getting the remaining items cleared for sale.
GREAT THINGS TO KNOW ABOUT OUR SHIPPING:
USPS is now offering a service called USPS Ground Advantage that acts like a combination of first class package service and parcel post. We are shipping many of our retail orders that receive free shipping by this new service. So far it is going well.
USPS Priority Mail is NOT a guaranteed delivery date service. If you need to receive something by a certain date we only recommend shipping via UPS Overnight, 2 Day, or Express Saver services. These services do cost more but will actually get your package where it needs to go in a timely fashion.
UPS Ground shipping times will vary by your location. We are in St. Louis, MO. Locations such as Kansas City, MO and Chicago, IL receive delivery generally 1-2 days after we ship. Farther locations on the West and East Coasts may take 4 to 5 days to arrive. All shipping charges are paid by the buyer. Buyer will request the shipping option during checkout. Where possible, all articles will be packaged for shipping as a single unit. If extra packaging and shipping is required, you will be notified of extra charges prior to shipment.
We always do our best to ship promptly. All readymade items will be shipped within approximately 2 to 3 days from the date the order is placed and paid. If there is any problem or change to the shipping time for your order we will contact you as soon as possible. On overnight shipping we will attempt to ship same day if possible however we do not guarantee it. If you require special attention to the shipping of your order please contact us to discuss options.
Should a package become lost or damaged we will work with the shipping agency determine what happened and the best solution. We now offer Route shipping insurance and recommend its use because these types of situations have been happening frequently.
If our tracking confirms the shipment (especially USPS) as being delivered to your location we recommend checking with neighbors, your post office location, or postal carrier as often the delivery slips are placed in the wrong box, or sometimes not left at all. We see this happen sometimes where the package may be waiting for you at your local post office branch, apartment management office, or delivered to a neighbor who accepted it for you. We do NOT recommend that you ship to a mailbox area that is easily accessed by many neighbors or is open to anyone off the street and has no place for packages, as this creates an opportunity for theft or someone to mistakenly take your package. Please ship to locations where your package will be held securely until you retrieve it.
The best way to get a shipping quote for your order is to place items in your online shopping cart, put in your zip code, and let the cart give you a live quote based on the weight of the items you have selected.
SHIPPING INSURANCE AND CLAIMS: We are now offering shipping insurance for purchase at checkout for a low fee. You will see it as a toggle button option at the top of the checkout page that says "Package Protection".
Shipping insurance is the best way to ensure your package will be replaced if damaged, lost, or stolen. When you opt in Blissoma purchases a reliable insurance on your behalf and handles making the package claim for you. You receive easy, reliable replacement or refund on any affected items.
Need to make a claim? Reach out to us at customerservice@blissoma.com and we'll get it started!
We have seen many situations where shipping insurance has proven invaluable. It is worth the peace of mind knowing you will be compensated if the shipping company doesn't do the greatest job. While many shipments arrive without a hitch there are always some that don't. We want ALL our customers to receive their goods and have happy skin!
We offer this upgraded insurance option because USPS, UPS, and Fedex have all left us hanging in the past with their standard and purchased insurance options. As a small company we are just not able to cover the loss of packages worth hundreds of dollars, particularly with the number of packages that became lost or stolen during the pandemic and beyond. Your insurance fee allows you to opt into a better level of coverage through a reliable service that we have set up to benefit our clients.
Please make sure to leave Package Protection selected during your checkout process for full coverage. If Package Protection is not purchased we reserve the right to decide how to handle replacement or compensation for any loss or damage to a shipment.